Shipping and Returns
Returns & Exchange
At ITDG we want you to have a great experience and as such we operate an extended 30-day returns policy.
If you aren’t happy with the fit or the quality of your clothing item; or the item is defective we will happily exchange or refund your purchase as long as the item has not been used in anyway.
If you have any issues please contact us on: info@inthedeadground.co.uk
In the email please state your order number and reason for refund/ exchange.
After you have received confirmation from our support line send back the item and details of the order in a clearly marked package to this address we provide. There is no penalty for a return, if the item is defective or if you would like an exchange however you will be required to post the items back. We suggest using a tracked service as we cannot be held responsible for items lost in transit. As a small business unless the items are defective we are unable to refund postage costs, or If your order was eligible for free shipping it will be liable for a £4.99 restocking fee.
Items are not refunded until returned and processed.
At ITDG we want you to have a great experience and as such we operate an extended 30-day returns policy.
If you aren’t happy with the fit or the quality of your clothing item; or the item is defective we will happily exchange or refund your purchase as long as the item has not been used in anyway.
If you have any issues please contact us on: info@inthedeadground.co.uk
In the email please state your order number and reason for refund/ exchange.
After you have received confirmation from our support line send back the item and details of the order in a clearly marked package to this address we provide. There is no penalty for a return, if the item is defective or if you would like an exchange however you will be required to post the items back. We suggest using a tracked service as we cannot be held responsible for items lost in transit. As a small business unless the items are defective we are unable to refund postage costs, or If your order was eligible for free shipping it will be liable for a £4.99 restocking fee.
Items are not refunded until returned and processed.
It is the purchasers responsibility to ensure that the shipping address is correct. If an address is input the wrong we may not be able to recover items and or give a refund for lost items in this case.
Issues with the order itself
On occasion there may be unfortunate mistakes with orders.
On occasion there may be unfortunate mistakes with orders.
Please read the FAQs before contacting us in relation to this.
Thank you for your support
Team ITDG
FAQ's
ITDG was invited to the UK North British Army Warrior Fitness Finals at 1st Battalion Scots Guards. Their presence was a hit from the off enganging with the athletes and of course the extensive clothing range were extremely popular.– Ben S
“Danny and the team were fantastic from start to finish. They interacted with all the participants throughout the day and provided a fantastic stand. The combination of the fantastic products and the positive energy are an excellent addition to any event”– Sam W
We invited ITDG to attend our health fair. A health fair is an opportunity to advise soldiers on all aspects of health including mental health. Their stand delivered fantastic engagement and merchandise bringing enjoyment to all who attended.– Ben "Bob" C
Contact us
If your query relates to a delivery please read FAQs first.